Privacy Policy

At instructu, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, platform, and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

When you register, enroll in a course, or contact us, we may collect:

Name

Email address

Phone number

Billing and payment information

Country or region

Job title or organization (if applicable)

b. Usage Data

We may collect data on how you access and use our platform, including:

IP address

Browser type and version

Device information

Pages visited

Time spent on pages

Clickstream data

c. Course Interaction

We track your progress, participation, and activity in live training sessions for certification and support purposes.


2. How We Use Your Information

We use your information to:

Provide access to courses and learning materials

Process payments and manage billing

Communicate with you regarding your account or training

Improve our website and services

Ensure platform security and integrity

Comply with legal obligations

Send relevant updates, newsletters, or promotional content (you can opt out anytime)


3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Instructors and trainers for course delivery and feedback

Third-party service providers (e.g. payment processors, analytics tools, communication platforms)

Regulatory or legal authorities where required by law

Affiliates or partners, if you're registering through a business or organization

All third parties are contractually obligated to handle your data securely and in compliance with applicable privacy laws.


4. Data Security

We implement industry-standard security measures, including encryption, access controls, and secure hosting environments, to protect your personal data from unauthorized access, alteration, or disclosure.


5. Your Rights

Depending on your location, you may have the following rights:

Access your personal data

Correct or update your data

Request deletion of your data

Object to or restrict certain uses of your data

Withdraw consent where applicable

File a complaint with a data protection authority

To exercise any of these rights, contact us at - [email protected]


6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.


7. International Data Transfers

As a global provider, your data may be transferred and stored outside your home country. We take appropriate safeguards to ensure your data is protected in line with applicable laws, such as the GDPR.


8. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.


9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any information.


10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or through our platform. Please review it periodically for the latest information.


11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

instructu

Email: [email protected]


Address: 

instructu

228 Park Ave S

Suite 42483

New York, New York 10003-1502

TRUSTED BY 1000S OF LEADING BRANDS

Pricing FAQs

Do you have questions? Please, take a look at our FAQ.

How do I sign up for a VideoTile Learning plan?

Signing up is easy! Just select your preferred plan—Starter, Business Pro, or Enterprise—and complete your subscription directly through our secure Stripe payment system. Once subscribed, you’ll get immediate access to all features in your plan.

What is included in each VideoTile Learning plan?

Each plan is designed to meet different needs based on your business growth:

- Starter: Ideal for small businesses, offering 100 Course Credits per year, custom branding, and unlimited LMS access for just $99/month.

- Business Pro: Perfect for expanding businesses, with 350 Course Credits, advanced analytics, course authoring, and custom training options for $249/month.

- Enterprise: Our most comprehensive plan, featuring 550 Course Credits, full marketing support, custom sub-branding, and premium customer service at $349/month.

What are Course Credits, and how do they work?

Course Credits are used when learners complete courses on our platform. Each plan includes a yearly allowance of Course Credits (100 for Starter, 350 for Business Pro, and 550 for Enterprise), helping you manage costs as you scale your training business. View our extensive course catalog here.

What happens if I exceed my Course Credits?

If you go beyond your allocated Course Credits, you can easily purchase additional credits to ensure uninterrupted access for your learners.

Can I cancel my subscription anytime?

Yes, all VideoTile Learning plans are flexible, with a cancel-anytime policy. You can manage your subscription settings and cancel whenever you choose.

How does billing work for VideoTile Learning plans?

Your subscription is billed monthly, with no hidden fees or extra transaction charges. Payments are handled securely through Stripe.

Can I upgrade or downgrade my plan?

Absolutely! You can switch between plans at any time through your account settings to match your current needs.

What payment methods are accepted?

We use Stripe to process payments, which accepts all major credit and debit cards, as well as Apple Pay, Google Pay, and other digital wallet options.

What kind of support is available for each plan?

All plans include support from our dedicated team. Business Pro and Enterprise plans offer premium support, with Enterprise providing a dedicated product expert and priority access to phone and email assistance.

instructu full logo

Instructu

228 Park Ave S

Suite 42483

New York, New York 10003-1502
Call Toll Free: 1800 656 0215

Email: [email protected]

© 2025 Instructu - All Rights Reserved